Our Customers Are The Best

As most of you know, BigWag is a family business. From the outset, we wanted to create a comfortable, homey atmosphere where you could bring the furry members of your family and get quality treats that would be just like the ones grandma made. (If grandma had baked cookies for the dogs!) We knew that as we added employees, we wanted them to become members of our family, not just paid help. We wanted to be that little corner shop where they actually know your name, or at least your dog's name. What I never expected was the outpouring of generosity we get from our customers. Sure, I quickly learned no one ever buys their dog treats when they're in a bad mood, which makes working here a joy. But I never expected people to respond so warmly to us and especially to our dogs. A few days ago one of our regular customers stopped by Andy's and picked up puppy cups for Sam and Hannah. (They thoroughly enjoyed them by the way! I'll post the pictures later.) Another customer and I were discussing the difficulty of finding somewhere to board the dogs at Thanksgiving, and she offered to watch them for us if I couldn't find anywhere. I was totally blown away at this extremely generous offer. And there are countless other examples that I can't even begin to completely list here. The numerous customers who donate treats to the Humane Society. The customers who put their spare change in the bottle to help defray vet costs for rescue animals. The customers who made our angel tree a huge hit last year at Christmas time. The customers who advertise for us, taking business cards or treats to their friends, family and co-workers. The ones who post fliers for our events at work. We even had a customer write about us on her own blog, complete with a link to our website! (You can visit her blog by clicking the link to Scott and Kelly under our favorite blogs) It means the world to us that our customers love us so much. So, I just wanted to take a few moments to tell all of you how much all of these gestures mean to us and that we do notice all of them. And we want to say thank you for embracing us so completely.